This is fabulous and just the essay I was hoping you would write after your first SaaS article. The decision of which ERP system to use is mission- and life-critical for an SME and the risk of catastrophic failure or hobbling the business for years if you make the wrong choice is non-trivial. How important was the relationship with the R365 team during that crucial initial implementation phase? Thanks for sharing Bruce
Steven, the implementation phase can go one of two ways. Companies can either spend the money up front and get as many hands on the software conversion, implementation and training as possible or they can slow march it through a drawn out process trial and error. We did the latter and it caused pain for our operation managers and we flew financially blind for 6 months. I recommend the pay now approach.
This is fabulous and just the essay I was hoping you would write after your first SaaS article. The decision of which ERP system to use is mission- and life-critical for an SME and the risk of catastrophic failure or hobbling the business for years if you make the wrong choice is non-trivial. How important was the relationship with the R365 team during that crucial initial implementation phase? Thanks for sharing Bruce
Steven, the implementation phase can go one of two ways. Companies can either spend the money up front and get as many hands on the software conversion, implementation and training as possible or they can slow march it through a drawn out process trial and error. We did the latter and it caused pain for our operation managers and we flew financially blind for 6 months. I recommend the pay now approach.